Service Policy
Welcome to CasarioLiving's online store (hereinafter referred to as "we"). This service policy outlines the basic rules that apply when users visit the website, browse products, and complete online shopping. By continuing to use this website, you acknowledge and agree to the following terms.
This service policy applies to all actions taken by users while accessing our website, browsing products, creating accounts, placing orders, and engaging in online communication with us.
The purpose of this policy is to clarify the rights and responsibilities of users when using the website's services and to outline the basic rules for providing products and services.
When creating an account or placing an order, users should ensure that the information provided is truthful, accurate, and up to date.
Users are responsible for safeguarding their account information and login credentials and for all activities carried out through their account.
We will make reasonable efforts to ensure the website operates smoothly and continuously. However, due to system maintenance, technical adjustments, or unforeseen circumstances, the website may experience temporary interruptions.
The product information displayed on the website includes images, descriptions, prices, and inventory status.
Due to inventory updates or system synchronization, the availability of products may change. We reserve the right to adjust product information, inventory status, and price displays as necessary and will verify this information before confirming an order.
Once a user submits an order on the website, the system will generate the order information and begin processing.
The order will proceed to the shipping preparation stage only after payment is completed. If payment is not completed or if there is an issue with the order information, we may need further confirmation or may cancel the order.
Once the order is complete, it will enter the processing stage. In general, the processing time for orders is 1-3 business days.
For detailed shipping arrangements and instructions, please refer to:
Shipping Policy
Users may submit a cancellation request before the order is processed.
In general, cancellation requests will be processed within 1-2 business days.
For further details, please refer to:
Cancellation Policy
If a product meets the conditions for return or exchange, users can submit a request according to the relevant procedures.
Return or exchange requests will generally be reviewed and processed within 2-5 business days.
For specific rules, please refer to:
Return Policy
Once a refund request is approved, the refund will be processed according to the original payment method.
Refunds typically take 3-7 business days to process, though the actual time may vary depending on the payment provider's processing time.
If a dispute arises during the use of the website's services, both parties should first attempt to resolve it through communication.
We comply with U.S. law, including the General Data Protection Regulation (GDPR). We reserve the right to update this policy and will notify you of any relevant changes.
We value user information security and take reasonable technical measures to protect related data.
The collection, use, and storage of user information are explained in detail on our Privacy Policy page.
All content on the website, including text, images, design elements, and page structure, is protected by intellectual property laws.
Without authorization, copying, distributing, or using any content for unauthorized purposes is prohibited.
To the fullest extent permitted by law, we do not assume liability for any indirect damages caused by website access interruptions, technical issues, or unforeseen factors.
Users are expected to comply with the relevant rules and use the website resources responsibly while using the website's services.
We may update this service policy as needed based on operational requirements or service adjustments.
The updated content will be published on the website and take effect immediately. Users are encouraged to regularly review this page for the latest terms.
If you have any questions regarding this service policy or the website's services, please contact us through the following methods:
Contact Address: 1004 4th Ave, Parkersburg, WV, 26101, US
Customer Service Phone: +1 (681) 710-7040
Customer Service Email: worldcare@casarioliving.com
Online Service Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (US Eastern Time, GMT+8)
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