Order Cancellation Policy
Order Cancellation Policy
Thank you for shopping at CasarioLiving (hereinafter referred to as “we,” “us,” or “our”). To ensure a smooth order processing experience, please carefully review the following order cancellation policy before submitting a cancellation request.
1. Order Cancellation Conditions
Depending on the stage of processing, different cancellation rules apply to orders:
-
Within 48 hours of placing the order and before shipping: You can request to cancel the order directly.
-
After 48 hours or once the order has entered the shipping process: The order cannot be canceled. In this case, you can request a return and refund once the product is delivered.
For detailed information regarding returns and refunds, please refer to our Return & Exchange Policy.
2. Order Cancellation Process
To cancel your order, please follow these steps:
-
Contact our customer service team via email or phone to submit a cancellation request. Please provide your order number, payment proof, and any other relevant details.
-
Once our customer service team receives the request, we will verify and process it as soon as possible. If the cancellation request meets the conditions, we will notify you of the cancellation result through your contact details and initiate the refund process.
3. Refund Process
Refund Method
Refunds will be issued to the original payment method used for the order, such as Visa or MasterCard.
Refund Processing Time
Depending on the processing times of different financial institutions, refunds are expected to be credited back to your account within 3-5 business days.
If you do not receive your refund within the estimated time, please contact us for assistance.
For more information on refunds, please refer to our Refund Policy.
4. Contact Information
If you need to cancel an order or have any questions regarding your order, please contact us through the following channels:
Address:
1004 4TH AVE, PARKERSBURG, WV 26101, United States
Customer Service Phone:
+1 (681) 710-7040
Customer Service Email:
worldcare@casarioliving.com
Customer Service Hours:
Monday – Friday
9:00–12:30 and 14:00–18:00 (GMT+8)