Return & Exchange Policy
Return & Exchange Policy
Welcome to the online store of CasarioLiving (hereinafter referred to as “we,” “us,” or “our”). To ensure a clear and reassuring shopping experience, we have established the following return and exchange policy. This policy applies to all products purchased through our website.
1. Return & Exchange Eligibility Period
You may request a return or exchange within 30 days from the date the product is delivered and signed for.
2. Eligible Return & Exchange Situations
Within the valid return period, you may submit a request if any of the following situations occur:
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The product has visible appearance defects
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The product has quality issues
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The product has abnormal odor or significant color differences
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The received product is different from the order placed
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Return or exchange without reason
When submitting your request, please provide as much relevant information as possible to help us process the request more efficiently.
3. Return Process
If you would like to request a return, please follow the steps below:
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Contact us via email or phone to submit a return request. Please provide your order number, payment proof, reason for return, and relevant photos or videos.
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Our customer service team will review your request as soon as possible. If the request is approved, we will notify you via your contact information and provide the return address.
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Please send the product back to the designated return address according to the instructions and wait for us to receive the package.
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After we receive the returned product, we will inspect it. If it matches the situation described in your request, we will arrange your refund promptly.
For more information regarding refunds, please refer to the refund section below.
4. Exchange Process
If you would like to exchange a product, please follow the steps below:
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Contact us via email or phone to request an exchange and provide your order number, payment proof, reason for exchange, and relevant photos or videos.
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Our customer service team will review your request. If approved, we will notify you and provide the return address.
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Please return the product to the designated address and wait for us to receive it.
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After the returned product is inspected and confirmed, we will arrange shipment of the replacement product within 1–3 business days.
For shipping time details, please refer to our Shipping Policy.
5. Refund Policy
Refund Method
Refunds will be issued to the original payment method used when placing the order, such as Visa or MasterCard bank cards.
Refund Processing Time
Depending on the processing efficiency of different banking institutions, refunds are expected to be completed within 3–5 business days.
If you have not received your refund after the expected time, please contact us for assistance.
6. Shipping Cost Responsibility
We will cover the return shipping costs in the following situations:
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Product appearance defects
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Product quality issues
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Abnormal odor or significant color differences
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The product received does not match the order
For returns or exchanges without reason, the return shipping cost will be the responsibility of the customer.
7. Additional Conditions
To ensure the return and exchange process proceeds smoothly, please note the following:
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Returned products should be kept in their original condition and properly packaged
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Please retain the shipping receipt or tracking information when returning the product
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Products that show signs of improper use, abnormal wear, or human-caused damage may not qualify for return or exchange
We will review each case based on the actual situation and assist in resolving any related issues.
8. Contact Information
If you would like to request a return or exchange, or if you have any questions, please contact us through the following methods:
Address:
1004 4TH AVE, PARKERSBURG, WV 26101, United States
Customer Service Phone:
+1 (681) 710-7040
Customer Service Email:
worldcare@casarioliving.com
Customer Service Hours:
Monday – Friday
9:00–12:30 and 14:00–18:00 (GMT+8)