Service Policy

Welcome to the online store of CasarioLiving (hereinafter referred to as “we,” “us,” or “our”). This page outlines the basic rules that apply when you use our website to shop and access related services. By accessing, browsing, or placing an order on this website, you acknowledge that you have read and agreed to the following terms. This policy applies to all online services provided through our website.

1. Introduction and Scope

This Service Policy applies to all activities conducted on our website, including browsing, account registration, placing orders, payment processing, and after-sales services.

By using the services provided on this website, you agree to operate in accordance with the rules described in this policy and acknowledge the scope and responsibilities related to these services.

2. User Accounts and Website Responsibility

When using our website services, you may need to create an account and provide accurate and truthful information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We strive to ensure the stable operation of the website. However, due to system maintenance, changes in network environments, or other uncontrollable factors, temporary interruptions or delays may occur. We will make reasonable efforts to minimize the impact of such situations on users.

3. Product, Inventory, and Pricing Information

Product information displayed on the website includes images, specifications, inventory status, and prices.

While we strive to ensure the accuracy of this information, changes may occur due to inventory updates or system adjustments.

If product inventory or pricing changes before an order is confirmed, we reserve the right to update or adjust the relevant information, and such changes will be reflected on the website.

4. Orders and Payments

Once you submit an order and complete payment successfully, the system will generate an order number and send you an order confirmation.

After confirmation, the order will enter the processing stage, which may include:

• Order verification

• Warehouse picking

• Shipment arrangement

Supported payment methods include bank card payments (Visa and MasterCard).

Once payment is completed, the order will proceed to the processing stage.

5. Shipping Policy

After an order is confirmed, it will enter the shipping preparation stage.

• Order processing time: 1–3 business days

• Estimated delivery time after shipment: 3–15 business days

For more detailed shipping information, please refer to our:

Shipping Policy

6. Order Cancellation Policy

Order cancellations must comply with our order processing rules.

• Orders within 48 hours and not yet shipped may be canceled.

• Orders after 48 hours or already shipped cannot be canceled.

For more information, please refer to:

Order Cancellation Policy

7. Return and Exchange Policy

If you wish to request a return or exchange after receiving your product, you may submit an application within the specified period.

• Return and exchange request period: Within 30 days after delivery

For more details, please refer to:

Return & Exchange Policy

8. Refund Policy

If an order is canceled, a return request is approved, or a refund is required for other reasons, we will process the refund according to the original payment method.

• Refund method: Returned to the original payment card (Visa or MasterCard)

• Estimated refund processing time: 3–5 business days

The actual arrival time may vary depending on the processing time of different financial institutions.

9. Dispute Resolution and Applicable Rules

If a dispute arises during the use of this website, we will attempt to resolve the issue through communication and mutual agreement.

We comply with applicable laws in the United States and relevant data protection regulations. We reserve the right to update this policy and will notify users of any significant changes.

10. Privacy and Data Protection

When you use our website services, we may collect necessary information for purposes including:

• Order processing

• Customer service support

• Logistics and delivery arrangements

• Website service improvements

We take reasonable measures to protect your data security and manage your information in accordance with our privacy practices.

11. Intellectual Property

All content on this website, including text, page design, images, product displays, and related materials, is protected by intellectual property laws.

Without prior permission, such content may not be copied, reproduced, distributed, or used for other purposes.

12. Limitation of Liability

To the extent permitted by law, we shall not be held responsible for service delays or information update delays caused by network environments, system maintenance, logistics delays, or other uncontrollable factors.

We will make reasonable efforts to coordinate and resolve issues when such situations occur.

13. Modifications to the Service Policy

In order to continuously improve our website services, we may update this Service Policy from time to time based on operational needs.

Any updated content will be published on this page and become effective immediately. We recommend that you review this policy periodically.

14. Contact Information

If you have any questions regarding this Service Policy or your order services, please contact us through the following methods:

Address:
1004 4TH AVE, PARKERSBURG, WV 26101, United States

Customer Service Phone:
+1 (681) 710-7040

Customer Service Email:
worldcare@casarioliving.com

Customer Service Hours:
Monday – Friday
9:00–12:30 and 14:00–18:00 (GMT+8)