Shipping Policy

Shipping Policy

Welcome to the online store of CasarioLiving (hereinafter referred to as “we,” “us,” or “our”). To ensure a clear and transparent order delivery process, we have established the following shipping policy. This page applies to all orders placed through our website.

1. Shipping Area

Currently, we ship orders within the United States only.
Shipping services are not available outside the United States at this time.

2. Shipping Fees

Orders with a total amount of $100 or more (including $100) qualify for free shipping.

For orders below $100, a flat shipping fee of $6.99 will be charged.

Shipping costs will be automatically calculated and displayed at checkout.

3. Order Cut-Off Time

Order processing times are calculated based on our daily business hours:

Business Hours: 8:00 – 18:00 (GMT+8)

• Orders placed before 18:00: Processing time begins on the same day.

• Orders placed after 18:00: Processing time begins on the next business day.

If an order is placed on a non-working day, processing will begin on the next business day.

4. Order Processing Time

All orders enter the processing stage after successful payment confirmation.

Processing time: 1–3 business days.

This process includes:

• Order confirmation

• Warehouse picking

• Packaging

• Shipment arrangement

5. Shipping Time

After an order has been shipped, it will enter the logistics transportation stage.

Estimated delivery time: 3–15 business days.

Actual delivery times may vary slightly due to factors such as weather conditions, peak logistics periods, or transportation routes.

6. Shipping Carriers

Orders may be delivered by the following logistics providers:

• SEUR

• Redur Spain

• MRW

• United States Postal Service (USPS)

• PackLink

Our system will automatically select the most appropriate carrier based on warehouse location and delivery efficiency.

7. Order Tracking

After your order is successfully placed, you will receive a confirmation email containing:

• Order number

• Billing information

• Shipping carrier details

You can track your order on the “Order Tracking” page on our website.

Simply enter:

• Your email address or phone number, and

• The corresponding order number

to view the current shipping status and logistics updates.

8. Liability Disclaimer

1. Damaged or Lost Items

If a package is damaged or lost during transportation, please contact us as soon as possible after discovery.
Provide your order number and relevant photos so we can assist with the resolution.

2. Shipping Changes and Cancellations

Once an order has entered the processing or shipping stage, shipping information may no longer be modified or canceled.

If adjustments are required, please contact customer service as soon as possible, and we will assist based on the current processing status.

3. Shipping Address Responsibility

Please ensure that your shipping address is accurate and complete when placing an order.

Delivery issues caused by incorrect, incomplete, or undeliverable addresses may result in delays or additional charges.

9. Delivery and Receipt

When receiving your package, we recommend that you:

• Check whether the outer packaging is intact

• Confirm that the package has no obvious damage or abnormalities

If any issue is found, please take photos for documentation and contact us promptly.

Once the package is signed for, the order will be considered successfully delivered.

10. Contact Information

If you need assistance with shipping or order delivery, please contact us through the following channels:

Address:
1004 4TH AVE, PARKERSBURG, WV 26101, United States

Customer Service Phone:
+1 (681) 710-7040

Customer Service Email:
worldcare@casarioliving.com

Service Hours:
Monday – Friday
9:00–12:30 and 14:00–18:00 (GMT+8)