Additional Legal Statement

1. Business Transparency

We are committed to providing clear and transparent information. The product pages on our website typically display details such as the product name, price, basic description, and shipping information.

Under normal ordering procedures, the amount shown on the checkout page represents the actual amount that the customer needs to pay for the order.

2. Nature of Business and Shipping Process

We provide product display and sales services through our online website. Customers can browse product pages and complete purchases by submitting orders online.

Once payment for an order is successfully completed, the order will enter the processing stage, which may include:

• Order confirmation

• Product preparation

• Shipping arrangements

After the order is shipped, it will enter the logistics transportation stage and will ultimately be delivered to the designated delivery address.

3. Customs and Tax Compliance (DDP Shipping)

To ensure a smooth delivery process, orders are shipped using the DDP (Delivered Duty Paid) shipping model.

Under this model, relevant order-related costs are arranged during the shipping process to ensure efficient delivery.
After completing payment for the order, customers will not be required to pay additional charges upon delivery.

4. Right of Withdrawal and Refund

After receiving the product, customers may request a return or exchange within 30 days without providing a reason.

Customers may submit a return request through our customer service channels and return the product according to the return procedure.

After the returned item is reviewed and approved, we will arrange the refund according to the original payment method used for the order.

The exact time for the refund to be credited may vary depending on the processing time of the financial institution.

5. Payment and Data Security

During the payment process, we use secure payment methods to handle transaction information.

Payment data is used solely for completing the order transaction and is protected through appropriate security systems to reduce the risk of unauthorized access.

6. Service Commitment

We strive to keep the information on our website up to date and ensure that the order service process operates smoothly.

If customers encounter any issues during order processing or product usage, they may contact our customer service team, and we will assist in providing appropriate support.

7. Complaints and Contact

If you have any questions regarding order services or website content, or if you wish to submit feedback, please contact us through the following methods:

Address:
1004 4TH AVE, PARKERSBURG, WV 26101, United States

Customer Service Phone:
+1 (681) 710-7040

Customer Service Email:
worldcare@casarioliving.com

Customer Service Hours:
Monday – Friday
9:00–12:30 and 14:00–18:00 (GMT+8)

8. Dispute Resolution

If any disputes arise during the use of our website services, we will first attempt to resolve the matter through communication and mutual agreement.

We comply with applicable laws in the United States and reserve the right to update this statement. Any changes will be published on the website.