Refund Policy
This refund policy applies to the order processing procedures at CasarioLiving's online store (hereinafter referred to as "we") and outlines the conditions under which users may receive a refund, the processing methods, and relevant instructions.
Users may request a refund under the following circumstances:
Order Cancellation Approved
When a user submits an order cancellation request and it is reviewed and approved, the order amount will be refunded to the original payment method.
Return and Refund Request Approved
When a user submits a return and refund request and it is confirmed that the return conditions are met, we will arrange for a refund after receiving the returned product and confirming it meets the return requirements.
Refunds will be credited to the payment card (Visa, MasterCard) used during the original transaction. Depending on the efficiency of the bank, we expect the refund to be completed within 3-7 business days. If the refund is delayed, please contact us for assistance.
If any of the following situations occur during the refund process, users may contact customer service for verification and assistance:
Refund status shows as completed but funds have not been received
Refund amount differs from the order amount
Refund processing time exceeds the expected period
We will assist users in checking the refund status after verifying the order details and will provide a solution based on the actual situation.
Refund requests must comply with relevant order processing rules and return conditions. If delays are caused by incorrect order information, issues with the payment account, or bank processing delays, we will assist users in making inquiries, but the actual refund time may be affected by the bank's processing procedures.
We reserve the right to refuse refund requests that do not meet the refund conditions.
For inquiries related to refunds, please contact us through the following methods:
Contact Address: 1004 4th Ave, Parkersburg, WV, 26101, US
Customer Service Phone: +1 (681) 710-7040
Customer Service Email: worldcare@casarioliving.com
Online Service Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (US Eastern Time, GMT+8)
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