Shipping Policy
Welcome to CasarioLiving's online store (hereinafter referred to as "we"). This shipping policy outlines the order delivery, processing times, and shipping arrangements. By placing an order on the website, users acknowledge that they have read and accepted the following shipping rules.
We currently offer shipping services within the United States only.
International shipping to countries outside of the United States is not supported at this time.
Orders with a total amount of $100 or more (including $100) will be eligible for free shipping.
Orders with a total amount under $100 will incur a shipping fee of $6.99.
The website order processing time is based on business hours.
Business Hours: 8:00 AM - 6:00 PM GMT
Orders placed before 6:00 PM will be processed starting from the same day.
Orders placed after 6:00 PM will be processed starting the next day.
On holidays, the order processing will be delayed and will begin on the next business day.
Once payment for an order is completed, it will enter the processing phase.
Processing Time: 1-3 business days
During this period, we will verify the order, package the items, and prepare them for shipment.
Once the order is shipped, it enters the shipping phase.
The total estimated shipping time is 3-15 business days after shipment.
Actual shipping time may vary due to weather conditions, logistics arrangements, or peak shipping seasons.
Depending on the order’s delivery region and shipping arrangements, we may use the following carriers for delivery:
SEUR
Redur Spain
MRW
USPS (United States Postal Service)
PackLink
Specific carrier information will be provided after shipment.
Once the order is processed, users will receive an email containing the following information:
Order number
Payment billing information
Shipping carrier information
Users can also check the order status via the "Order Tracking" page on the website.
Simply enter the email address or phone number along with the corresponding order number to view the current status and shipping details.
Product Damage or Loss
If any product is damaged or lost during shipment, please contact us promptly with the relevant order information. We will assist in verifying the issue and processing the claim.
Shipping Modifications and Cancellations
Once the order enters the processing or shipping stage, shipping information may no longer be modified or canceled. Please contact us as soon as possible if changes are needed.
Delivery Address and Responsibility
Users are responsible for ensuring that the delivery address is accurate and complete. Incorrect or incomplete address information may lead to failed or delayed delivery, which could impact the order's shipping timeline.
When the order arrives, please inspect the packaging for any visible damage or abnormalities before signing for it.
If you notice any damage to the packaging or products, please document the condition at the time of receipt and contact us immediately for further assistance.
For any inquiries regarding shipping, please contact us using the following details:
Contact Address: 1004 4th Ave, Parkersburg, WV, 26101, US
Customer Service Phone: +1 (681) 710-7040
Customer Service Email: worldcare@casarioliving.com
Online Service Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (US Eastern Time, GMT+8)
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