Order Tracking

Order Tracking

Welcome to CasarioLiving's online store (hereinafter referred to as "we") Order Tracking service. This page is designed to help users track their order processing and shipping status.

1. How to Track Your Order

After you complete an order, our system will automatically send you a confirmation email. The email typically includes the following information:

• Order number

• Billing information for the order

• Shipping carrier details

• Order processing status

You can use this information to check the current progress of your order.

2. Website Order Inquiry

You can also check the status of your order through the website's "Order Tracking" page.

On the tracking page, simply enter the following information to view your order status:

• The email address or phone number used when placing the order

• The corresponding order number

The system will display the current status of your order, such as "Processing," "Shipped," or "In Transit."

3. Order Status Explanations

Common order statuses include:

• Processing: The order has been successfully submitted and is in the processing stage.

• Shipped: The order has been packed and handed over to the shipping carrier for delivery.

• In Transit: The order is on its way and can be tracked through the shipping carrier's information.

• Delivered: The order has been successfully delivered to the specified delivery address.

4. Handling Order Tracking Issues

If you encounter any of the following issues during the tracking process, please contact us for assistance:

• No order confirmation email received

• Unable to track the order after entering the information

• Order status has not been updated for a long time

We will assist you in confirming the order status and provide the necessary help.

5. Contact Us

For further assistance, please contact us using the following details:

Contact Address: 1004 4th Ave, Parkersburg, WV, 26101, US
Customer Service Phone: +1 (681) 710-7040
Customer Service Email: worldcare@casarioliving.com

Online Service Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (US Eastern Time, GMT+8)